We want you to love your apron. If it is not right, you have 30 days to send it back.
Our 30-day return policy
You can return any non-personalized apron within 30 days of delivery for a refund or an exchange. To qualify, the apron must be unused, free of stains, oil, conditioner or marks, and returned with its original tags and packaging.
How to return an apron
- Email [email protected] with your order number and whether you would like a refund or an exchange.
- We reply within one working day with the return address and instructions.
- Pack the apron securely, ideally in its original packaging, and send it with a tracked service.
- Once it arrives, we inspect it and email you to confirm your refund or exchange.
Exchanges
Need a different size or colour? We will send the replacement as soon as your return is on its way to us; just reply with the tracking number. If the new apron costs more, we will send a payment link for the difference; if it costs less, we refund the difference. Not sure which size you need? Check the size guide first.
Refunds
Approved refunds go back to your original payment method within 5 business days of the return arriving. Your bank or card provider may take a few more days to show the credit. Original shipping charges are not refundable unless the item was faulty or we made a mistake.
Return shipping costs
Return shipping is paid by the customer, except when an apron arrives faulty, damaged or different from what you ordered. In those cases we cover return shipping in full.
Personalized and engraved aprons
Engraved and custom aprons are made to order for you, so they can’t be returned or exchanged for a change of mind. If there is a fault, or the engraving doesn’t match your approved text or proof, we will remake the apron free of charge.
Faulty items and the lifetime strap warranty
If your apron arrives with a defect, email us photos within 30 days and we will replace or refund it. Straps are covered for life: if a strap, buckle or strap stitching fails in normal use, we repair or replace it free. The warranty does not cover normal wear and patina, burns, cuts, or damage from misuse, machine washing or drying with direct heat. Our leather care guide explains how to keep your apron in top shape.
Wholesale orders
Bulk and logo-engraved team orders are covered by the terms in your quote. See wholesale leather aprons.
Frequently asked questions
How long do I have to return an apron?
30 days from delivery for unused, non-personalized aprons in their original condition.
Can I return an engraved apron?
Personalized aprons can't be returned for a change of mind, but we remake them free if there is a fault or an engraving error.
How long do refunds take?
We refund to your original payment method within 5 business days of receiving your return.